SVQ in Business & Administration Level 2
Aim
The aim of this programme is to demonstrate that candidates are competent in their job role in line with occupational standards. These standards are agreed by employers and other training professionals to reflect key workplace activities and therefore specify what a competent practitioner should be able to do in any particular job role.
Objectives
The objective of this SVQ is to allow candidates to learn and be assessed on the job and build up role specific knowledge and skills.
Course Content
Mandatory Units (all units should be completed)
- Carry Out Your Responsibilities at Work
- Work Within your Business Environment
Optional Units
Candidates must achieve 3 of the following units:
- Ensure Your Own Actions Reduce Risks to Health and Safety
- Maintain Customer Relations
- Manage Diary Systems
- Organise Business Travel and Accommodation
- Deal with Visitors
- Process Customer Financial Transactions
- Operate Credit Control Procedures
- Store, Retrieve and Archive Information
- Research and Report Information
- Organise and Support Meetings
- Use IT Systems 2
- Use IT to Exchange Information 2
- Word Processing Software 2
- Spreadsheet Software 2
- Database Software 2
- Presentation Software 2
- Specialist or Bespoke Software 2
- Use a Telephone System
- Operate Office Equipment
- Prepare Text from Notes
- Prepare Text from Shorthand
- Prepare Text from Recorded Audio Instruction
- Produce Documents
- Work Effectively with Other People
- Calculate Critical Dates for Sentences
- Make Administrative Arrangements for the Appearance of Individuals at Court
- Make Administrative Arrangements for the Movement of Individuals Outside the Custodial Environment
- Administer Documentation for the Appeals Process
- Administer Personal Money for Individuals in Custody
- Prepare Documentation to Help Authorities Decide the Conditions on which to Release Individuals from Custody
- Make Administrative Arrangements for the Release of Individuals from Custody
- Contribute to Maintaining Security and Protecting Individuals' Rights in the Custodial Environment
Assessment
There is no written test or examination with an occupational standard or vocational qualification. The qualification is achieved through an assessment of the individual's ability to do his or her job to the required standard. The candidate is required to present evidence of competence taken from their everyday job. The assessment is carried out by a qualified assessor who is experienced in the same area of work.
Entry Requirements
There are no formal entry requirements although your role must entail sufficient complexity and autonomy to enable you to provide evidence of competency at this level.
