Find the course that's right for you at SCE Enterprise

This course is aimed at first line managers who want to develop knowledge and understanding of influencing others. It explores the value of networking, how to influence and negotiate with others to achieve objectives, and managing conflict and its resolution to achieve a win-win situation.

• Develop an understanding of the value of networking, the identification of relevant networks and effective network practices and skills.
• Identify ways of developing and maintaining effective professional relationships at various levels.
• Understand how to implement effective ways to influence and negotiate with others to achieve objectives.
• Develop both a formal and informal approach to negotiating.
• Explore negotiation strategy, tactics and behaviour.
• Utilise non verbal communication and social skills
• Explore techniques for influencing others, appreciating value systems and other barriers to acceptance.
• Explore the issue of conflict resolution to achieve a win- win situation.
• Investigate power and authority, and its impact on negotiation.

Through initial small theoretical inputs and handout material for reflection, students will be assisted in their understanding of key components and how they impact on practice. Individuals will be assisted in their understanding and familiarity through small group discussions and self reflective questionnaire analysis. Feedback to individual students will be through tutor interaction and group facilitation.

The standard course will cover:

• Developing an understanding of the value of networking, with identification of relevant networks and effective network practices and skills.
• Ways of developing and maintaining effective professional relationships at various organisational levels.
• Understanding how to and effective ways to influence and negotiate with others to achieve objectives appreciating how power and authority can impact on the process.
• Exploring negotiation strategy, tactics and behaviour. Developing both a formal and informal approach to negotiating.
• Exploring techniques for influencing others whilst appreciating values systems and other barriers to acceptance.
• Exploring the issue of conflict resolution to achieve a win- win situation

The course will utilise a variety of training approaches including, questionnaires, case study analysis, small group discussions, and lecturettes with accompanying handouts.

This short course can be used as credit towards the ILM Certificate in First Line Management at Level 3.

It is worth 1 credit and a written assessment must be completed to gain this credit.